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Gobierno en lėnea
CATEGORIA: eGovernment (Vedi tutti
)
TAGLINE: Facilitating your relationship with the Government
KEYWORDS: e-Government; web services
WHERE: Colombia
WHO: Online Government Program; Ministry of ICT, Colombia
The aim of the Online Government Strategy is to contribute in building a more efficient, transparent and participative Government, one which provides better services to citizens and companies by advantage of ICT. It is a joint effort, as every agency of the public administration across the country is responsible for its implementation.
The Strategy is based on a clear method, established in the Presidential Decree 1151 of 2008: a five-stage model (information, interaction, transaction, transformation and democracy), a handbook with step-by-step guidelines that have to be followed by public agencies, as well as a methodology to formulate the action plan of each agency and monitor progress.
The Online Government Program, lead by the Ministry of Information and Communications Technologies, coordinates the implementation of the Strategy and provides tools to agencies to facilitate reaching the established goals, such as: research on trends and best practices, on-going support, transverse solutions based on standardization and interoperability, common infrastructure for IT solutions, training plans to public servants, marketing plans for higher take-up of Online Government and a monitor system to evaluate the advance, use, quality, and impact of e-Government services.
Bringing services online generates savings in time and money to the Government and the people, by reducing the need for physical presence in offices, as well as increasing citizen satisfaction in their interaction with the government.
This ecosystem of online government in Colombia, has been developed for:
- To facilitate the efficiency and collaboration within and between state agencies, as well as society as a whole.
- Contribute to increased transparency in public management
- Promote citizen participation using electronic media
- Strengthen the conditions for increasing competitiveness and improving the quality of life
RESULTS:
- Thanks to this Strategy, the population has access to public information in the websites of the Government, including 100% of the municipalities. This makes Colombia a regional leader; it is in fact the first Latin American country to have an online presence for all its municipalities.
- Through the Portal of the Colombian Government, www.gobiernoenlinea.gov.co, the integrated access point of all the information and services, linking more than 2,700 government websites, people can check requirements and documents, steps, places and opening hours, for more than 2,900 procedures and services.
- Public institutions are also making a major effort to offer more online services, such as obtaining different kind of certificates, declaring and paying taxes, requesting an educational loan or obtaining import/export authorizations.
- At the end of 2009 the country had, just at the national level, 541 procedures and services entirely online (i.e. all the processes of a service that can be automated are online), presenting an increase of 641% in 26 months.
- The steady progress made in building an Online Government in an integrated way, around common, clear and shared objectives have paid off: Colombia scored No. 1 country in e-Government and e-Participation in Latin America and the Caribbean (positions 31 and 26 worldwide, respectively), and World's No. 9 in online government services, according to the United Nations Global e-Government Report, 2010.
FUTURE DEVELOPMENTS:
According to the strategy, in the next two years the number of online services will increase, and there will be significant steps forwards towards e-Democracy.
MORE INFORMATION:
Email: maria.mejia@gobiernoenlinea.gov.co
Website: www.gobiernoenlinea.gov.co
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