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SNAPPatx
CATEGORY: eGovernment (Show all
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TAGLINE: An easy and convenient way for people to express their opinions
KEYWORDS: ePartecipation, eGovernment
WHERE: USA
SNAPPatx (Social Networking and Planning Project) is a project of Texas Citizen Fund, an Austin based non-profit and funded by a Federal Transit Administration grant. SNAPPatx works collaboratively with the City of Austin and partners with other non-profit organizations, blogs, media outlets, and interested parties to make sure as many people as possible have the opportunity to snapp about Austin mobility.
The SNAPPatx mission is to create an easy and convenient way for people to express their opinions, learn from others, and decide the most strategic options for transportation, mobility, and rail in Austin.
SNAPPatx uses social media to get people talking about transportation. It also–and this is really the fascinating part–will track the types of transportation conversation trends that emerge through twitter, blogs, facebook, etc., and use the data to inform, shape and improveAustin’s Strategic Mobility Plan.
SNAPPatx gives people easy, 24/7 opportunities to listen and be heard. As you use SNAPPatx's integrated social media, you also help us make improvements.
The SNAPPatx Web site aggregates all the local tweets, blogs, status updates, etc., that have to do with mobility in Austin. You can comment or reply to other people’s ideas, or you can post your own and watch it show up in the live stream. It’s a project of the Texas Citizen Fund, who snagged a $98,000 grant from the Federal Transit Administration to innovate/harness social media to facilitate a community dialogue.
SNAPPatx coordinates with the City of Austin, and other information resources, to develop and push out timely information about issues and decisions related to Strategic Mobility Planning.
SNAPPatx actively encourages discussion by:
- Capturing comments related to transportation in Austin.
- Communication specialists who ask questions to ensure each commenter is providing clear input related to Strategic Mobility Planning.
- Hosting surveys and other unique activities.
- To promote even more conversation, all of this is displayed as transparently as possible in aggregate on the SNAPPatx website and separately, Facebook fans see Facebook comments, Twitter followers see tweets, etc.
Finally, SNAPPatx analyzes all of these comments for type of comment, themes, topics, trends and sentiment. Specific “gaps” identified are sent directly to the City to become part of their gaps database. A detailed report on trends, topics, and themes is provided to the Strategic Mobility Plan staff and contractors as additional input into the planning process. And, the analysis of trends, themes, and topic is pushed back out into the SNAPPatx conversation as well.